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Client Support Representative

Job Summary:

We are seeking a proactive and customer-oriented Client Support Representative (CSR) to join our IT team. The ideal candidate will serve as clients’ primary point of contact, ensuring excellent service delivery and prompt resolution of their technical and non-technical concerns.

Position: Client Support Representative (CSR)
Experience: Minimum 1 year
Location: [Insert Location]
Employment Type: Full-time

Responsibilities:

  • Respond to client queries via phone, email, or chat, and provide first-level troubleshooting.
  • Log and track issues in the CRM system, escalating unresolved concerns to relevant teams.
  • Build and maintain strong client relationships, ensuring satisfaction and timely issue resolution.
  • Provide updates on product features and client reports as needed.
  • Adhere to Service Level Agreements (SLAs).

Requirements:

  • Bachelor’s degree in IT, Computer Science, or related field.
  • Minimum 1 year of experience in customer service or technical support (preferably in IT).
  • Strong communication, problem-solving, and multitasking skills.

Preferred:

  • Good English Communication.

Technical Back Office Executive

We are looking to hire a Technical Back Office for our clients based in Ahmedabad. Please check the details below and apply if you are interested.

Company Name: Leading Renewable Energy Private Limited

Designation:  Technical Back Office Executive

Experience: 0-1 year

Location: Initially Saraspur and in 6 – 9 months Ashram Road

Salary: Rs. 18000 – 21500 with good increments post one-year completion. In case of good performance, the increments can be done in the interim too.

Education: Education: – Diploma / Graduate in Engineering Mechanical / Electrical / Electronics

Type: Full Time

Role and Responsibility:

  • Follow-up for Remote Monitoring System Work completion
  • Calling Customers, whenever required
  • Checking and verifying data on portal
  • Coordinate with Field team and ensuring completion
  • Fetching and Analysing data on daily, weekly, and monthly basis

Candidate Profile :

  • Local Residents preferred
  • Linguistic skills (Hindi, English and Gujarati)
  • Sharp & Number / Data driven
  • High on Learning & Comprehension
  • Flair for Verification and Analytics
  • Hands-on in Excel / Google sheets
  • Eye for Details
  • Willing to make a career in RMS / Back-office & grow vertically

Voip Engineer

Position Overview:
A day to day schedule would consist of answering client calls, responding to
emails to help resolve client issues, either with internet, phone service,
changes to their phone system as well as configuring pbx for new clients,
porting in phone numbers and following up on previous support tickets to
ensure all issues are resolved.
Candidates must be able to follow SOP, create support tickets, follow
through if issue is not resolved right away, and ask for help if there is a
road block until client issue is resolved.
● EXTREMELY well organized
● must be a self-starter, outside the box thinker
● be able to work under pressure, keep organized and look for solutions
● seek out solutions when they hit a roadblock instead of dropping the
task and forgetting it
● answer support/general calls from end users and resolve their issue
● provision new phone systems, phones, port numbers
● manage remote installation of internet & VoIP service with on-site
techs
● install/maintain/upgrade software for IP cameras
Tools that must have experience in
● Asterisk/Vicidial/GoAuto Dial
● VoIP troubleshooting
● Maintain windows server, Dialer, VoIP, FTP Server, WatchGuard,
Firewall, VPN, Router & Switches, Daily Backup & Antivirus
● IP phone configuration & setup
● CentOS and general Linux operation
General Skills
-Be able to speak & write English fluently with little or no accent
-must have high speed internet with at least 10m connection

Ideal Candidate MUST have the following

  • 3+ years of experience with VOIP, Asterisk, Vicidial,GoAuto Dial
  • Experience in Installing, configuring and deployment of Asterisk,
    Asterisk based applications like GoAutoDial, Vicidial, IVR and
    FreePBX.
  • Experience in Installing, configuring and deployment of Asterisk,
    Asterisk based applications like GoAutoDial, Vicidial, IVR and
    FreePBX.
  • This role will suit someone with prior experience of working within
    Asterisk environment, particularly with experience of configuring
    Asterisk for new product deployment.
  • Must have good trouble shooting skills in using network testing tools
    such as Wireshark, Tcpdump.
  • Experience trouble shooting Vici Dialers and Asterisk would be useful.
  • The applicant must be prepared to work outside of core hours to
    address emergency activity if required.
  • Should also know MySQL databases and VoIP.
  • Proven track record of deploying Dialers or IVR applications in an
    enterprise environment.
  • Experience in configuring with PRI Card, PRI Gateway, Analog
    Gateway and PSTN is a must.
  • Proficiency in the following programming languages: MySQL, PHP,
    Perl, AGI and Shell Scripts
  • must be organized and ability to document how-to and common
    troubleshooting steps.
  • must be a self-starter, outside the box thinker
  • be able to work under pressure, keep organized and look for solutions
  • answer support/general calls from end users and resolve their issue
  • provision new phone systems, phones, port numbers
  • manage remote installation of internet & voip service with on-site techs
  • install/maintain/upgrade software for IP cameras

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